Welcome to LaunderLess!

LaunderLess offers premium, full-service laundry care, including pickup at your door, stain treatment, washing, heat drying, folding, and return delivery — all with an unwavering commitment to quality and convenience. LaunderLess is not a dry cleaning company. 

Currently, service is exclusively available in Manotick, Ontario, Canada, and is limited to clients residing within the K4M postal code.

We offer transparent, competitive pricing to match the exceptional quality of our service:

• Standard Service: $2.95 CAD per pound
      – Includes guaranteed 48-hour turnaround from pickup to delivery.
• Rush Service: $3.45 CAD per pound
      – Offers 24-hour express turnaround, subject to availability.
• Minimum Charge: 20 pounds per order
      – This includes complimentary front door pickup and drop-off within our service area.
• Hazard Handling Fee: $50.00, if applicable (see Section 6).

Your laundry is weighed using a calibrated digital scale before processing. You will be notified of the total weight when payment is requested. Orders below the minimum weight will still be charged the 20-pound rate.

Enjoy the ease of fully contactless service:

• Pickups and deliveries are arranged at mutually agreed-upon times.
• Clients do not need to be home during pickup or drop-off.
• A secure, accessible location must be provided for all exchanges.

First-Time Orders:
Please place your laundry in clean, sealed disposable plastic or garbage bags. Your clean laundry will be returned in our extra-large, reusable tote(s). Each tote is $12 and becomes the property of the client. These are non-refundable.

Subsequent Orders:
Clients are expected to provide their laundry using these totes. Clean items will be returned in the same ones.

Additional Totes:
If more totes are required for return delivery, LaunderLess will provide them at a cost of $12 per tote. Each tote holds approximately 3–4 loads of folded laundry.

Why Reusable Totes?

We’re proud to offer environmentally conscious packaging. Our totes are:

• Eco-Friendly: Designed to eliminate single-use plastic.
• Durable: Water-resistant and tear-resistant for superior protection.
• Sanitary: Zipper-sealed to ensure cleanliness during transit.
• Regulatory-Compliant: Aligned with Canadian sustainability standards.

Missed Pickup:
If laundry is not available at the agreed time, a $20 missed pickup or reattempt fee will apply.

Missed Drop-Off:
No fee applies. Clean laundry will be left at the agreed drop-off location. Once delivered, LaunderLess is not responsible for any loss, theft, or weather-related damage.

Our laundering process reflects the highest standard of care:

• Pockets are inspected and clothes are sorted by lights/darks.
• Cold water is used to preserve color and fabric quality.
• Standard heat drying is applied to meet our turnaround promise.

Please Note:
We are not liable for shrinkage, fading, or wear resulting from standard laundering. Clients are advised not to send delicate or heat-sensitive items.

All client orders are processed separately to ensure privacy and hygiene.

Products are selected based on soil level and garment condition. Whenever possible, we use scent-free and hypoallergenic options, though availability may vary.

If you have a product preference or sensitivity, please advise us before pickup. We will do our best to accommodate where feasible.

Stain treatment is included in every order. However, results are not guaranteed and undergarments are excluded from stain treatment.

To ensure optimal care:

• Label items with visible stains for targeted treatment.
• Unlabeled items will be treated, but without special attention.
• Complimentary laundry brightening may be applied as needed, at our discretion.

We expertly clean everyday items such as:

• Shirts, pants, dresses, undergarments
• Towels, sheets, duvet covers

Specialty Items (by request):
Select items like children’s snowsuits, school bags, lunch bags, soft handbags, hats, and mittens can be washed with prior approval. Additional fees may apply.

Due to space and safety limitations, we cannot accommodate:

• Bulky or oversized items (duvets, pillows, rugs, winter coats)
• Contaminated laundry (blood, bodily fluids, mold, pet waste, pest activity, etc.)

If contamination is identified after pickup:

• The load will be returned unwashed.
• A $50 hazard handling fee will be charged.
• Repeated violations may result in permanent service refusal.

Clients are responsible for:

• Ensuring all pockets are emptied prior to pickup.
• Labelling stained items for special care.
• Providing safe, accessible pickup and drop-off locations.

• Standard Service: your order is completed and returned within 48 hours
• Rush Service: your order is completed and returned within24 hours (additional $0.50/lb)

Cancellations: Must be made at least 12 hours in advance. Late cancellations or missed pickups will incur a $20 fee.

• You will be invoiced the final cost of your order upon delivery. Payment is due upon invoice.
• Accepted methods: convenient payment methods are offered on the LaunderLess website. Contact us if you require assistance with a transaction.

Late payments incur a $10/day fee (max $200). Repeat offences may result in service suspension.

LaunderLess is not liable for:

• Shrinkage, fading, or heat-related damage
• Holes, wear, or rips from normal laundering
• Items left in pockets
• Color bleeding

Clients are strongly discouraged from sending delicate or heat-sensitive items.

If negligence is determined, reimbursement may be considered up to:

• $40 per item
• $100 per order

Claims must be submitted within 24 hours of delivery. Compensation is not guaranteed and is determined solely at LaunderLess’s discretion.

We reserve the right to refuse or discontinue service due to:

• Contaminated laundry
• Unsafe or inappropriate client behaviour
• Ongoing policy violations

Your privacy matters. Personal information is collected solely to:

• Process orders and payments
• Provide updates and promotions (opt-out available)

We do not share or sell your information. Your personal information is stored and managed by Square Canada Inc. and/or GoDaddy in accordance with their security, policies and end user agreements. 

These Terms are governed by the laws of Ontario and applicable Canadian legislation.

By engaging LaunderLess, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.