Personal laundry service with pick up and drop off
Personal laundry service with pick up and drop off

By placing an order with us, you agree to the following Terms and Conditions, which are designed to ensure a seamless and exceptional experience. Orders will not be picked up or processed until these Terms and Conditions are accepted. These terms may be periodically updated. The version in effect at the time of order will apply.
LaunderLess offers premium, full-service laundry care, including pickup at your door, stain treatment, washing, heat drying, folding, and return delivery — all with an unwavering commitment to quality and convenience. LaunderLess is not a dry cleaning company.
Currently, service is exclusively available in Manotick, Ontario, Canada, and is limited to clients residing within the K4M postal code.
We offer transparent, competitive pricing to match the exceptional quality of our service:
Your laundry is weighed using a calibrated digital scale before processing. You will be notified of the total weight when payment is requested. Orders below the minimum weight will still be charged the 20-pound rate.
Enjoy the ease of fully contactless service:
First-Time Orders:
Please place your laundry in clean, sealed disposable plastic or garbage bags. Your clean laundry will be returned in our extra-large, reusable tote(s). Each tote is $12 and becomes the property of the client. These are non-refundable.
Subsequent Orders:
Clients are expected to provide their laundry using these totes. Clean items will be returned in the same ones.
Additional Totes:
If more totes are required for return delivery, LaunderLess will provide them at a cost of $12 per tote. Each tote holds approximately 3–4 loads of folded laundry.
Why Reusable Totes?
We’re proud to offer environmentally conscious packaging. Our totes are:
Missed Pickup:
If laundry is not available at the agreed time, a $20 missed pickup or reattempt fee will apply.
Missed Drop-Off:
No fee applies. Clean laundry will be left at the agreed drop-off location. Once delivered, LaunderLess is not responsible for any loss, theft, or weather-related damage.
Our laundering process reflects the highest standard of care:
Please Note:
We are not liable for shrinkage, fading, or wear resulting from standard laundering. Clients are advised not to send delicate or heat-sensitive items.
All client orders are processed separately to ensure privacy and hygiene.
Products are selected based on soil level and garment condition. Whenever possible, we use scent-free and hypoallergenic options, though availability may vary.
If you have a product preference or sensitivity, please advise us before pickup. We will do our best to accommodate where feasible.
Stain treatment is included in every order. However, results are not guaranteed and undergarments are excluded from stain treatment.
To ensure optimal care:
We expertly clean everyday items such as:
Specialty Items (by request):
Select items like children’s snowsuits, school bags, lunch bags, soft handbags, hats, and mittens can be washed with prior approval. Additional fees may apply.
Due to space and safety limitations, we cannot accommodate:
If contamination is identified after pickup:
Clients are responsible for:
Cancellations: Must be made at least 12 hours in advance. Late cancellations or missed pickups will incur a $20 fee.
Late payments incur a $10/day fee (max $200). Repeat offences may result in service suspension.
LaunderLess is not liable for:
Clients are strongly discouraged from sending delicate or heat-sensitive items.
If negligence is determined, reimbursement may be considered up to:
Claims must be submitted within 24 hours of delivery. Compensation is not guaranteed and is determined solely at LaunderLess’s discretion.
We reserve the right to refuse or discontinue service due to:
Your privacy matters. Personal information is collected solely to:
We do not share or sell your information. Your personal information is stored and managed by Square Canada Inc. and/or GoDaddy in accordance with their security, policies and end user agreements.
These Terms are governed by the laws of Ontario and applicable Canadian legislation.
By engaging LaunderLess, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.
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